Privacy Policy

Information We Collect

When you phone us, we may note your name, phone number, town, details about your home and heating system, your utility, and anything else you choose to tell us about your project.

When you browse this website, basic technical details may be gathered automatically, such as browser type, device type, pages viewed and approximate location derived from your IP address.

How We Use Your Information

We use what you share to answer your questions, plan a home visit, prepare proposals and help with rebate and financing paperwork you ask us to handle.

Technical information helps us understand how the site is used and keep it working properly.

Cookies and Tracking

This site may use cookies or similar tools for basic analytics. You can block or delete cookies in your browser settings, and the site will still work.

How We Share Information

We do not sell your personal information. We share it only as needed to deliver what you ask for, for example with a rebate program administrator or a participating lender when you choose to pursue a rebate or the HEAT Loan.

We may also disclose information when required by law.

Data Security

We take reasonable steps to protect the information you share, though no method of storage or transmission is completely secure.

Your Massachusetts Privacy Rights

Massachusetts residents may ask what personal information we hold about them and ask us to correct or delete it, subject to legal and recordkeeping obligations. Phone us to make that kind of inquiry.

Third-Party Links

This site may link to outside websites, such as program or utility pages. We are not responsible for their content or privacy practices.

Children's Privacy

This website is meant for adults and is not directed at children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. The date at the top of the page shows when it last changed.